© Edward Ruscha

Ticketing FAQ

WHERE CAN I PICK UP MY PRE-PURCHASED PASS, PACKAGE OR TICKETS?

Passes & Packages can ONLY be picked up at the Festival Ticket Center, located on the Event Deck at L.A. LIVE, atop the West Garage – Lot W, starting June 9. West Parking Garage address: 1005 Chick Hearn Court, Los Angeles CA 90015 – enter through Gate B (click for more info)

PRINT-AT-HOME TICKET OPTION

If you select Print-At-Home when purchasing individual tickets, you may take your printed ticket directly to the venue where the film and/or event is scheduled. PLEASE NOTE: Ticket must be printed. We cannot accept tickets displayed on smartphones or tablets.

CAN YOU REPRINT PRINT-AT-HOME TICKETS?

We generally do not issue reprinted tickets, so please make sure to keep your tickets safe and intact once they are printed. Any exceptions are at the sole discretion of Festival management. There is a $5 re-printing charge.

WHAT IF A SCREENING SAYS “RUSH LINE”?

If all advance tickets for a screening have been sold, a Rush Line will be located outside the venue beginning one hour prior to the published start time. Numbers are handed out on a first-come, first-served basis. Fifteen minutes before the screening’s start time, the Rush Line will be admitted in numerical order on a space available basis. Unfortunately, there is no guarantee of tickets being made available to guests in this line. Voucher exchange or cash only.

Rush line locations:

- Rush line for regular screenings at Regal Cinemas L.A. LIVE Stadium 14 (Theaters 8-14) is located along Olympic Blvd.
- Rush line for LACMA is located at the Hammer Building Ticket Office.
- Rush line for the GRAMMY Museum at L.A. LIVE will be located outside the venue.

WHAT IF A SCREENING SAYS “DOOR ONLY”?

“Door Only” means that advance tickets are still available for the screening but can only be purchased at the venue one hour prior to the published start time.

WHERE CAN I PICK-UP/PURCHASE SAME DAY TICKETS?

For GRAMMY and LACMA screenings, tickets may be picked up/purchased at the designated venue starting one hour before the published start time.

WHAT DO I DO WITH A VOUCHER?

Vouchers can be exchanged in the Rush Line, at the Ticket Center, or at the Day-of-Show Tickets trailer for screenings at the Regal Cinemas L.A. LIVE Stadium 14. Vouchers must be exchanged for a hard ticket to a screening or event. Vouchers cannot be exchanged for gala, Music in Film, or Nights at The GRAMMY Museum at L.A. LIVE events.

WHAT IS PRIORITY ADMISSION?

Passes with priority admission are admitted to screenings before other pass and ticket holders*. At Regal Cinemas L.A. LIVE Stadium 14, the Priority Line is located on Level 2.

*All pass holders must be seated at least 15 minutes prior to scheduled start time to guarantee entry.

Passes w/ Priority Admission:
All Access, Fast, Sponsor, Arts Circle, Filmmaker, Guest, Future Filmmaker

WHAT IS GENERAL ADMISSION?

Passes with general admission and individual ticket holders are admitted to screenings after Priority pass holders. At Regal Cinemas L.A. LIVE Stadium 14, the General Admission Line is located on the Mezzanine Level.

Passes w/ General Admission:
Industry, Cinema, Film Lovers, Press, Publicist, Individual Tickets