WHERE CAN I PICK-UP MY PRE-PURCHASED PASS OR PACKAGE?
Passes & Packages can ONLY be picked up at the Ticket Center on the Event Deck at L.A. LIVE, atop the West Garage (Lot W), starting June 11.
WHERE CAN I PICK-UP MY PRE-PURCHASED TICKETS?
Individual Tickets can be picked up at the Ticket Center up to the DAY BEFORE the screening. They can be picked up on the day of the screening at the Day-of-Show Tickets trailer, located on the ground level next to the West Parking Garage (Lot W) at L.A. LIVE.
PRINT-AT-HOME TICKET OPTION
If you select Print-At-Home when purchasing individual tickets you may take your printed ticket directly to the venue where the film/event is scheduled. PLEASE NOTE we cannot accept tickets on smartphones or tablets.
CAN YOU REPRINT PRINT-AT-HOME TICKETS?
We generally do not issue re-prints, so please make sure to print out your tickets and keep them safe. Any exceptions are at the sole discretion of a Manager. There is a $5 re-printing charge.
WHAT IF A SCREENING SAYS RUSH LINE?
If all advance tickets for a screening have been sold, a Rush Line will be located outside the venue beginning one hour prior to the published start time. Numbers are handed out on a first-come, first-served basis. At fifteen minutes before the screening’s start time, the Rush Line will be admitted in numerical order on a space available basis. Unfortunately there is no guarantee of tickets being made available to guests in this line. Voucher exchange or cash only.
RUSH LINE LOCATIONS:
- Rush line for regular screenings at Regal Cinemas L.A. LIVE Stadium 14 (Theaters 8-14) is located along Olympic Blvd.
- Rush line for Opening/Closing Night and Gala screenings is located along Georgia Street, between West Road and Chick Hearn Court.
- Rush line for LACMA is located at the Hammer Building Ticket Office.
- Rush line for the GRAMMY Museum at L.A. LIVE will be located outside the venue.
WHAT IF A SCREENING SAYS DOOR ONLY?
Advance tickets are still available for this screening but can only be purchased at our Day-Of-Show Tickets trailer or at the venue one hour prior to the published start time.
WHERE CAN I PICK-UP/PURCHASE SAME DAY TICKETS?
For Regal screenings, DAY-OF-SHOW tickets may be picked up/purchased at the Day-of-Show Tickets trailer, located on the ground level next to the West Parking Garage (Lot W) at L.A. LIVE.
For GRAMMY and LACMA screenings, tickets may be picked up/purchased at the venue of the screening starting one hour before published start time. Venue information can be found at LAFilmFest.com/venues.
WHAT DO I DO WITH A VOUCHER?
Vouchers can be exchanged in the Rush Line, at the Ticket Center, or Day-of-Show Tickets trailer for screenings at the Regal Cinemas L.A. LIVE Stadium 14. Vouchers must be exchanged for a hard ticket to a screening or event. Vouchers cannot be exchanged for Gala screenings, Music in Film Nights at The GRAMMY Museum at L.A. LIVE or events at The Academy Lab at Academy Hollywood.
WHAT IS PRIORITY ADMISSION?
Passes with priority admission are admitted to screenings before other pass and ticket holders*. At Regal Cinemas L.A. LIVE Stadium 14, the Priority Line is located on Level 2.
*All pass holders must be seated at least 15 minutes prior to scheduled start time to guarantee entry.
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WHAT IS GENERAL ADMISSION?
Passes with general admission and individual ticket holders are admitted to screenings after Priority passes. At Regal Cinemas L.A. LIVE Stadium 14, the General Admission Line is located on the Mezzanine Level.
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